Health & Safety2020-12-13T06:14:24+00:00

Health & Safety

Temporarily Closed  

In response to the Alberta provincial government announcement on December 8th, the operations at Starlight Casino Edmonton will be temporarily suspended effective December 13th at 12:01AM.

Gateway will continue to work with local and provincial governments; public health authorities; and regulators to collaboratively prevent the spread of COVID-19. This closure is scheduled to be in place until at least January 12, 2021. Details regarding the reopening of Starlight Casino will be announced at a later time.

Please regularly check our websites and social channels for updates. https://edmonton.starlightcasino.ca/
We look forward to welcoming back our employees and customers when it is again safe to do so.

Gateway Health & Safety Promise

The health and wellbeing of our guests and employees is our top priority

  • Casinos will reduce seating capacities at all available games in order to comply with public health guidelines for safe distancing and allow for minimum of six feet between guests.
  • Our facilities continue to operate with the highest health & safety standards and will follow all public health officials’ guidelines to ensure that our facilities are clean, safe and healthy.
  • New training given to employees, Charitable Workers and Cash Cage Advisors to ensure their own health and safety as well as others.
  • All hard surfaces and high touch areas are sanitized frequently throughout the day.
  • Employee wellness will be checked at the beginning of each shift and no employee is allowed in the facility with any flu-like symptoms.
  • Our teams are washing their hands frequently with soap and water or with an alcohol-based hand rub for at least 20 seconds.
  • All areas will be deep cleaned and sanitized at least once per day with continuous cleaning throughout the day.
  • We have clearly marked areas where guests queue with floor decals for your safety and convenience.
  • We have added Plexiglas barriers at players club desks, guest services, cashiers, and other areas throughout the property, to protect guests and employees alike.
  • We have eliminated hand-to-hand contact with guests and co-workers (no handshakes, fist bumps, high-fives, etc.)
  • We will continue to consult with the public health officials to ensure the health and wellbeing of our guests and employees.

What to Expect

  • Guests will enter through the main casino entrance only.
  • Guests are required to wear a mask and maintain physical distance while queuing to enter the casino.
  • Guests will enter through the main casino entrance only.
  • Casino occupancy will be limited to the number of seats available.
  • Self-provided face masks are required.
  • Plexiglas barriers will be at security.
  • Due to our mandated closure all active promotions were cancelled or postponed effective March 16, 2020.
  • All machines will be disinfected regularly, including attendants offering to sanitize machines for guests as they play.
  • Congregations or crowds of guests will be dispersed in order to follow social distancing guidelines.
  • Hand sanitizer stations are readily available throughout the gaming floor.
  • If you had a slot ticket that expired during the closure, it is redeemable at the cashier.
  • We have rearranged banks and available slot machines to allow for social distancing. We will be removing chairs to create distance when appropriate.
  • All terminals will be operating in automatic mode without dealertainers at this time.
  • Available seats will be separated by a physical barrier.
  • Table games will vary from 3-5 players total, based on health and safety protocols in place for that specific game.
  • Each betting space may be used by a player, where a clear barrier separating that space and player is being utilized.
  • Hand sanitization will be required when a new player joins a table game, periodically throughout the duration of their play, and before they leave.
  • VIP Table gaming is now located on the first floor.
  • At this time, food and beverage will be offered at Nova Bar and Chow Lucky Noodle Bar only.
  • Match Eatery & Public House, Atlas Steak + Fish, Halley’s Club and The Buffet will remain closed until further notice.
  • All food items must be consumed in the designated eating areas.
  • Beverages may be consumed on the gaming floor, but patrons must be seated and maintain appropriate distancing. Masks may be lowered to consume a beverage, but must be worn properly before and after consumption.
  • Self-Serve beverage stations will not be available upon opening.
  • All live entertainment has been cancelled or postponed and Halley’s Club will remain closed until further notice.
Click Here for Gateway’s Full Health & Safety Document